Returns & Refunds Policy

30-Day Money-Back Guarantee

We stand behind the quality and effectiveness of our products and recommend using them for at least 2 weeks. If it's not for you, email us at hello.glowaurelle@gmail.com within 30 days of delivery and we'll refund you in full. No questions asked.

What we need from you

Your order number, or the name and email address you used at checkout.

Customers are responsible for return shipping costs, as we do not offer prepaid return labels. Once we receive your return and confirm the items are complete, in good condition and in its original packaging, we'll process a full refund.

When you'll get your money

We process refunds within 2 business days of your email. Your bank then takes 5–10 business days to show it - that part's out of our hands. If it's been longer than that, check with your bank first, then come back to us and we'll chase it.

Refunds go back to the original payment method..

Cancelling or changing an order

Email us within 12 hours and we'll cancel or amend it free of charge, provided it hasn't shipped.

After that it's usually with the carrier and we can't recall it - but you're still covered by the 30-day guarantee, so just return to that once it arrives.

All cancellations are subject to a $20 restocking fee to cover processing and handling costs incurred once an order is placed. This policy helps us maintain fast turnaround times and quality service for all customers.

If it arrives damaged or faulty

Email us with a photo. We'll send a replacement at no cost, or refund you - your choice.

Packaging that's a bit knocked about but a product that works fine isn't a fault. Damage from normal wear or misuse isn't covered.

If your order is late or doesn't arrive

Estimated delivery is 5-7 days. Delays happen — customs, carriers, weather — and we'll always help you chase it.

If your order hasn't arrived within 21 days, tell us and we'll reship it or refund you. Your call.

Wrong address

Please ensure that the shipping address entered at checkout is correct. If an incorrect address is provided and we are not notified within 24 hours, we cannot offer a resend or refund.

Questions

Email hello.glowaurelle@gmail.com. We answer within one business day.